FAQ

Does MyTyles ship Pan India?

Right now, we offer full service of 100% of our products in Bengaluru. An estimated amount of 10-15% of our collection can be shipped pan India including imported wall and floor tiles, natural stone and brick cladding, and designer washbasins. However, it also depends on the fragility of the items, the network of our delivery partners, and more. If things change, we promise to keep you in the loop.

To find out if your chosen product can be delivered to the destination, we encourage you to use the pin code checker feature on the product page.

Where is the MyTyles showroom ‌within Bengaluru?

In 2021, we opened the door to our 10,000 sq feet showroom at TC Palya Road, Bengaluru. The full product range is available on display with a highly competent trained staff available to assist you.

Is my data safe with MyTyles?

MyTyles currently uses vendor payment facilities like RazorPay and Payumoney; both feature state-of-the-art 128-bit encryption with a Secure Socket Layer (SSL) for data encryption during transmission.

The complete payment process is also PCI DSS (Payment Card Industry Data Security Standard) compliant. For more information on all the data collected, processes, and more, kindly refer to our Privacy Policy and Billing And Shipping Policy, and Terms and Conditions.

Does MyTyles.com install products or refer customers to installers?

MyTyles does not have an in-house installer. We do not refer to or advocate any specific installation firms or individual installers, either.

Can I mix and match different colours and styles of tiles?

Yes, you can. While it is not unusual to mix and match to create any interior, exterior, and semi-exterior designs, it is essential to choose the material in sync with the integrity of the surface. We recommend talking to your contractor regarding the materials, the weight, and other technical parameters.

Can I use the floor tiles on my wall or vice versa?

Yes, you can use floor tiles on walls. However, using wall tile on floors could lead to disasters. Even with matte and the strongest wall tiles are generally glazed differently than floor tiles and therefore may not withstand load, footfall, and other forms of resistance that well.

What if the tiled surface cracks, chips, or tiles come loose?

While there are multiple factors that could cause this issue, most of them result from substandard tiling installation practices. We feature notes on installation, accessories, and other precautions at the time of purchase or directly on the product page.

If the product is installed properly, grouted to seal the edges, and maintained well, it does not wear and tear that easily. Some products may come with special maintenance instructions and it is important to take them into account. Please refer to our tile maintenance guide here.

Will tile colour will fade if exposed to sunlight?

No, a tile is fired at temperature substantially high temperatures. You can install the tile (Except few decorative tiles) anywhere without the concern of fading. We also recommend that you do not mix chemical cleaners and adhere to a simple maintenance protocol. Please refer to our maintenance guide here. We request you to check the product specification for the exterior use. You can also seek help from our expert consultants for any query.

Will floor tiles make my floor slippery?

It depends on the texture, material, and finish of the product. Typically, when a client reaches out to us, we give them an appropriate solution. Furthermore, you can look up the slip-resistant feature on the product overview section on the product page at the time of purchase.

Why should I go for large-format tiles?

Large-format tiles require fewer joints giving your installation a one-piece feel. Large-format tiles are also recommended for faster installation.

Can I get samples?

In short, yes. For more information on samples, please visit the Samples clause under the Damages Policy.

How do you package the tiles?

Tiles are packed in sturdy cardboard boxes with the corner protected to avoid transit damage. The images of demo packages are shared during the buying process and the images of your shipment are shared with you before dispatch, if requested.

Can I place two different orders for the same product?

We highly encourage you not to do that. Please avoid placing multiple orders for the same product to ensure that they are despatched from the same batch. An estimated overage of 10% is recommended for every order in case of accidental damage during shipping and handling.

The variation in colours is because of a natural phenomenon in the manufacturing process called batch variation. Unlike what the internet suggests, this is not just due to variations in raw material or sellers. The variations, though mild, would affect the aesthetics of the installation. For more information on orders, please visit our Billing and Shipping Policy.

Can I avail Cash On Delivery (COD)?

Currently, we only accept prepaid orders and do not offer COD as a payment option. We will keep you updated if and when we do.

What forms of payment do you accept?

We accept multiple payment modes, including net banking, debit cards, credit cards, (Amex, RuPay, Visa, Mastercard accepted,) UPI, PayTM, Google Pay, PhonePe, BharatPe, Demand Drafts (DD), Cheque, or Bank UPI payments for both online and offline orders.

In case of payment with a cheque or demand drafts, the due amount has to get cleared before processing the order. Please note that the payment has to be confirmed on our end before we can process your order.

Do you accept International cards, PayPal or Stripe?

Unfortunately, we do not accept debit cards and credit cards issued outside India, or PayPal and Stripe. To explore all the payment options, please read our Billing and Shipping Policy.

I opted for the wrong shipping address when placing the order. How can I change the address?

Please get in touch with our customer service at the earliest. They will assist you at the earliest.

Do I need to pay any labour charges for my order?

Unloading facilities can be arranged if notified beforehand for a nominal fee. For orders placed outside Bangalore, please inform us beforehand and we can make the arrangements for the unloading purposes.

We request you to contact us via WhatsApp, Call, or E-mail to discuss the options in detail.

When will my order be shipped?

Shipping within Bangalore takes anywhere between two working days to 1 week, depending on the product. Processing timelines vary based on location, as well as the availability of transportation options.

Shipping outside Bangalore may take 1 to 2 weeks because of transit and the additional packaging reasons that are required to minimize damage.

Can I get my order picked up from your showroom?

Customers can also opt for pickup services. Clients visiting the Bangalore showroom can also opt for delivery services to the construction site.

If opting for delivery, please notify us beforehand for unloading arrangements. Kindly note that this includes an additional nominal cost.

Can I choose a different date for delivery?

Customers can also reschedule delivery for a maximum time span of 7 days if we are notified before the shipment is loaded. Please note that this is only available for our customers in Bangalore.

How can I track my order?

Tracking details are shared via e-mails, SMS, or WhatsApp messages by our delivery partners. You can opt for a preferred mode of communication at your my account (ProfileàPreferences) section of our website.

Can I cancel my order?

Once the order has been placed, it cannot be cancelled or altered under any circumstances. Therefore, we urge you to speak to your contractors for detailed information on the measurements, technical aspects of the construction, your shortlisted options, including colours, material, and design, as well as the quantity of the order so we can make your shopping experience with us as smooth and seamless as possible.

Can I change my order?

Currently, once placed orders cannot be altered or changed. For more information, please check out our Billing and Shipping Policy.

How can I opt for a refund?

We do not process refunds under any circumstances given the delicate nature, the process of manufacturing, and the strong quality control protocol in place. However, human error is inevitable and therefore we have a strong replacement policy for damaged products to make the replacement as smooth as possible for our clients.

My shipment was damaged in transit. What should I do?

2-3 % of damages can be expected during transit. Such pieces can be easily used in skirting and edges. If the damages are over 2-3% of the order, please get in touch with us about the images and videos of the damaged products. You can raise a request for damage complaints from your profile or can also raise a formal request over email, phone call or WhatsApp. When notified, our team will get back to you at the earliest with the most efficient resolution of the problem.

My order has defective tiles. What should I do?

Please reach out to us on WhatsApp, or e-mail, with the pictures of the defective items. Once notified, our team will get back to you at the earliest with the most efficient resolution of the problem. This process may include an inspection conducted by one of our executives with a site visit. Followed by the visit and, based on the evaluated status of the item, a proper course of action can be defined and we will provide the updates.
Kindly stop the work immediately after you have noticed defects in the tiles.

I have received a defective washbasin/ sink. How can I get the items replaced?

Such products are best unpacked and inspected in front of the delivery team. They will take the necessary steps right away and ensure that the item is delivered within the stipulated timelines.

I have received a different item (colour or finish) than the actual product. What can I do?

Please reach out to us on WhatsApp, or e-mail, with the pictures of the delivered items as well as the identifiers from the order placed. Once notified, our team will get back to you at the earliest with the most efficient resolution of the problem.