Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE. These Terms and Conditions constitute a legally binding agreement between MyTyles (Legal Name KHUS ONLINE SOLUTIONS PRIVATE LIMITED) and the user. We recommend ‌you go through all our policies before shopping with us.

By using this website, you confirm ‌that you are legally competent and hereby, agree to comply with these Terms and Conditions as well as oblige to all the other policies on this website. If you disagree with our Terms and Conditions or if you are not legally competent, then we strongly recommend that you do not use our sites.

Changes

We reserve the sole right to change or update this policy at any time with no prior notice or communication with the user. The user hereby acknowledges understanding that MyTyles will not be providing any explanation pertaining to the reason for the updates. Kindly keep revisiting our website to keep yourself apprised. The continued use of our website is consent to collect, use and process information, as set out in the information below.

Web Accessibility

With the changing needs of the social, economic, and cultural ecosystem of our country, through this website, we are always striving to be better, serve better, and thereby, bringing accessibility, functionality, and usability to this platform is a means to bridge the language, culture, economic and disability associated barriers. Making this website accessible to all minorities is a deeply rooted value that we live by every day. To enable and accomplish this diversity in all walks of this website comprises introducing proprietary technology in line with the updated Google and Facebook policies to make the internet a viable resource for anyone and everyone with no discrimination or bias.

Since the technology is still in the nascent stages, we ask for your support in making this endeavor a success through your feedback, your support, and your patience. Please note that MyTyles.com as a platform will continue to evolve as we adapt to the strengthening technological interventions worldwide.

Data Security

We facilitate a large part of the accessibility and usability of this website with the help of a large number of automation and systems, including cookies, beacons, other sophisticated mobile identifiers, and more. Our effort to incorporate and transform this website holistically and to everyone's advantage is an ongoing effort and we understand that the nascent nature can create a few glitches along the way.

We use a number of encryptions, SSL, and other technologies to support our initiative to keep your data safe and secure. With the inherent nature of the internet, however, we cannot warrant the complete removal of the requested data.

We apologize for the inconvenience caused if any. However, it is a crucial step in innovation and we are proud to be a few of those small businesses in India that currently have sought and embraced this change with open arms.

Take a detailed look at our technological interventions that allow us to collect and process data, read our privacy policy.

Account Information

We collect information from users via two principal sources: automated data technologies, and data from the customer with consent via actions performed on the platform. The use of this website binds the user in agreement that the following identifiers are obtained with their consent. The user can exercise their judgment to opt-out, change, access information from MyTyles via the Update option on their account or write to us at contact@mytyles.com.

Please note that information obtained via orders must be shared with the required vendors and contractors until the fulfilment of the shipment is complete, following which it is archived at our end. Here is a detailed overview of the information collected, its definition, and its use.

User Rights

The user has complete rights to opt-out, or block any of the above listed automatic data collection technologies. We also may use a vast and versatile network of add tags pixels, mobile identifiers, and more depending on the services available on social networking sites.

The user may withdraw consent from collecting information at any time by using the equivalent options. This section of the privacy policy highlights the key circumstances and rights of the user.

To access records of all the information, the user can do so by

• visiting the account section of their account as a registered user of the website, or
• the user can write to us at contact@mytyles.com

We will take the necessary action upon receiving the request. However, we may not be able to remove the information comprehensively.

Intellectual Property

All the content (multimedia, and otherwise) on this website is created by MYTYLES and their advertising partners unless stated otherwise. The user cannot reproduce, plagiarise or share any of the contents of this website without seeking permission. Sharing this content without any credits will be deemed as unauthorized use of our intellectual property and the user will have to bear severe legal consequences.

International Compliance

All the information and data collected by MYTYLES are hosted and managed by our servers hosted in the Mumbai Data Center. Fully GDPR compliant and CCPA compliant, EU5 and California residents are at full liberty to retract, request updates, or deletion of their data. As a registered user, you can readily access this data about your interactions in the Account section of our website.

Links

Any references to any product, services, names, marks or any other hyperlinks or embedded links to third-party products, information, or services are provided solely for the convenience of the user and do not imply any form of endorsement, recommendation, or sponsorship of the information, product, or service by MYTYLES. The user is advised to exercise their judgment when sharing personal information. The user by default must abide by the privacy policies of the third-party website and, in such cases, the user's discretion is advised. We also suggest reading through the terms of use, terms and conditions, and privacy policy before sharing sensitive information.

Damages

This part of the statement is applicable to all the products available on our website unless stated otherwise. MyTyles do not offer any refunds (we will let you know if this change.) We are more than happy to look at your request for replacement upon receiving damaged products after receiving your request.

Kindly ensure that you place the request immediately after receiving the order in case of damages (>3% of the order) with detailed pictures and videos. Please note that we are not responsible for improper installations, and cannot process replacements after the tile has been soaked in water for application and before installation. For more information, please read the exclusion criteria for damages policy here.

MyTyles is 100% committed to resolving all genuine damage complaints. While meticulous checks are performed before the shipment is loaded till the last checkpoint, we understand ‌grievances may occur during the shipping process. When notified, our team will get back to you at the earliest with the most efficient resolution of the problem. This process may include an inspection conducted by one of our executives with a site visit. Followed by the visit and, based on the evaluated status of the item, a proper course of action can be defined and we will provide the updates.

Order Cancellations

Once the order has been placed, it cannot be cancelled or altered under any circumstances. Therefore, we urge you to speak to your contractors for detailed information on the measurements, technical aspects of the construction, your shortlisted options including colours, material, and design, as well as the quantity of the order so we can make your shopping experience with us as smooth and seamless as possible.

The shipment will be considered abandoned property if

• refused at the time of delivery, or
• delays in transportation because of unforeseen circumstances.

Batch Variation

Batch variation refers to the variations in the colors and tones of the tiles. The differences arise due to unknown causes, (even when the raw materials are procured from the same location) and the protocol is followed to the T. This is completely natural in the manufacturing process. The highest degrees of variation in full body vitrified tiles. Therefore, we recommend that the entire order is placed at once so we can ship your order from the same batch.

Warranty

Following are the terms for warranty:

• For tiles, stone cladding and brick cladding products, no complaints will be entertained after the product is installed. For any technical complaints, kindly raise the issue before installation.
  • Once notified, please stop the installation
  • A MyTyles executive will visit the site on our behalf
  • Evaluation and followed by replacement
  • Damaged products>> refer to damage policy above
• Washbasins: There are no warranties on washbasins.
• For kitchen sinks, the warranty is as per the T&C of the manufacturer. Please expect full co-operation from our side in helping you get in touch with the manufacturer if needed.

Contact

Being a small business, we thrive on client feedback. We truly appreciate your inputs and suggestions since they help us serve better and therefore welcome all your queries, observations, and requests. You can drop us a word via email, Call or WhatsApp. contact@mytyles.com , +917625094292 .